an ai that writes the refund email and makes sure the money lands
Yes. Forward folk the receipt or point at the charge and it drafts the refund request with the order number, amount, and date filled in, then sends it from your Gmail when you say send. If a refund comes back short or never shows, folk writes the follow-up and keeps checking your bank until it lands.
Refunds fail in the boring middle. The merchant says yes, the money comes back $18 short, or it never comes at all, and by then you have moved on. folk does not move on. It keeps the original amount and date, notices when the refund does not match, and writes the follow-up that says exactly what is owed. Then it watches your bank every night and texts you when the money is actually there, not when someone promised it.
how folk does it
start from a receipt or a charge
Forward a receipt screenshot, an order email, or just say "get me a refund on the jacket". folk pulls the merchant, amount, order number, and date, or reads them off your linked bank.
folk drafts, you approve
The request is written to the merchant's support with your details in it. If you already told folk to get the refund, that is the approval and it sends from your Gmail right away. Otherwise it shows you the draft first.
it follows the money
folk checks your bank nightly. Refund lands: you get a text. Refund lands short: folk drafts the follow-up with the difference. Nothing after two weeks: folk nudges the merchant again and tells you.
what it looks like
that return was $89 and they only sent back $71
yep, $18 short. follow-up is drafted with the order number and both amounts. send it?
send
sent from your gmail. i'll check your account every night and tell you when the $18 shows up.
frequently asked
Does folk send the refund email itself?
It drafts the email and sends it from your own Gmail once you say send. If your first message was already "get me the refund", folk treats that as the yes and sends in the same turn, then tells you what went out.
How does folk know when the refund landed?
With a read-only bank link, folk checks your transactions every night and matches incoming credits to open refund requests. You get a text when the money is really there. Without a bank link, you tell folk when it lands.
Do I need to link my bank?
No. Forwarding a receipt is enough to draft and send the request. The bank link is what lets folk confirm the refund arrived and catch it when it comes back short.
folk can also
an ai that watches what you bought and claims the price drop
forward the receipt. if the price falls inside the store's adjustment window, folk texts you the refund request ready to send.
an ai that catches double charges and writes the dispute
same merchant, same amount, same day. folk flags it with both dates and drafts the dispute before you'd have noticed.
an ai that chases the package that never arrived
folk watches every shipment, texts you when one stops moving, and drafts the 'where is my order' email with the tracking number in it.
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